mcwbd's Privacy Policy

mcwbd ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") applies to the mcwbd website, mobile application, and all related services.

The purpose of this policy is to clearly explain what personal information we collect, why we collect it, how we use it, and how we keep it safe. We believe transparency about data is the foundation of user trust.

This policy takes effect from the moment you register on mcwbd. Continuing to use the platform is considered your full acceptance of all terms in this policy.

2.1 — Registration & Identity Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (where identity verification is required)

2.2 — Financial & Transaction Information

For deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored on our servers)
• Bank account details (if you use bank transfer)
• Transaction history, amounts, and timestamps
• Deposit and withdrawal methods

Financial information is kept secure using SSL encryption. We never store your full payment card number.

2.3 — Technical & Usage Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Login time, session duration, and navigation patterns
• Game play history and betting information
• Information collected through cookies and similar tracking technologies

What Are Cookies and Why Do We Use Them?

Cookies are small text files stored in your browser. mcwbd uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the site.
• Functional Cookies: To remember your preferences and settings, so you do not need to reconfigure them each time.
• Analytical Cookies: To monitor site usage and improve our services.
• Security Cookies: To detect fraudulent activity and keep your account secure.

Managing Cookies

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some key features of the platform from working properly.

mcwbd does not share your browsing habits with third-party advertising networks.

When Is Information Shared?

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction.
• Legal Obligations: When required by a court order, a legitimate request from a government authority, or applicable law.
• Fraud Prevention: To assist with investigations related to financial crime or fraud.
• Technology Partners: Selected technology partners who manage the site's infrastructure and security — they are bound by strict confidentiality agreements.
• Responsible Gaming: With organizations that work to prevent gambling addiction — only with your consent.

Technical Security

mcwbd uses industry-standard security technologies to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Database Encryption: Stored data is kept in an encrypted format.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Round-the-clock network monitoring.
• Regular Security Audits: Routine audits are conducted to identify system vulnerabilities.

Organizational Security

Only authorized mcwbd staff have access to your personal information, and only when required for their work. All staff are bound by strict confidentiality agreements and receive regular data protection training.

While we do our best to ensure the highest level of security, no method on the internet is 100% secure. If you suspect a security breach, contact us immediately.

We retain your information only for as long as necessary. Retention periods by data type:

• Account Information: For the full duration the account is active, and at least 5 years after it is closed (as required by law).
• Financial Transaction Records: At least 7 years, in line with financial regulatory requirements.
• Communication History: Customer service conversations are retained for 3 years.
• Technical Logs: Generally 90 days to 1 year, depending on security requirements.
• Marketing Consent: Until you withdraw your consent.

After the specified period, data is securely deleted or anonymized.

mcwbd is strictly committed to protecting minors. This platform is for individuals aged 21 and above only.

We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory at registration. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

If you believe a minor has created an account on this platform, please notify us at [email protected].

mcwbd may update this privacy policy from time to time. For significant changes, we will:

• Send advance notice to your registered email address
• Display a clear notice on the platform
• Update the "Last Updated" date at the top of this page

Continuing to use the platform after a policy update means you have accepted the new policy. We recommend reviewing this page regularly.

If you object to any change, you may request to close your account. In that case, your information will be deleted except where legally required to be retained.

This privacy policy has been prepared in accordance with applicable international data protection standards. Any dispute relating to this policy will first be addressed through negotiation.

For any complaints or disputes, contact us at [email protected]. Our privacy team will take your complaint seriously and work to resolve it as quickly as possible.